This refund policy outlines the terms and conditions for refunds for services provided by Vips Media. It is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with us, while also protecting the company from potential abuse of the refund process.

1. Trial Period:

   • Vips Media offers a 14-day free trial for new users, during which they can explore the Basic Plan features available on the platform. Since no credit card is required to start the trial and users are not charged during this period, they can freely evaluate our services.

2. Subscription Services:

   • Following the free trial, if a user subscribes to any of Vips Media’s paid services, they are ineligible to receive a refund. The free trial is provided to ensure that users can try out all the services and decide whether to continue with the Vips Media platform.

3. Non-Refundable Services:

   • All Vips Media services, including charges for a Vips Media Plan, WhatsApp Conversation Credits (WCCs), Add-ons, or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by Vips Media to provide these services. This includes one-time Chatbot development and other one-time setup payments.

4. Technical Issues:

   • If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Vips Media’s support team, a partial or full refund may be granted at Vips Media’s discretion.

5. Unauthorized Charges:

   • In the case of unauthorized or fraudulent charges, users should contact Vips Media support immediately. If such claims are verified, Vips Media will issue a full refund.

6. Cancellation Policy:

   • A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.

7. Contact and Support:

   • For any refund-related queries, users are encouraged to contact Vips Media’s customer support team, which is committed to providing efficient and personalized assistance.
   • Email: Info@vipsmedia.in
   • Phone: +91 9300436669
   • Physical Address: C51 Sector 1 Devendra Nagar Raipur (CG)

8. Refund Process:

   • If a user experiences continuous technical issues so he can request a refund,  write to us at info@vipsmedia.in. The request must include the transaction details and a clear explanation of the reason for the refund request. Refund will be processed in 5-7 working days.

9. Policy Amendments:

   • Vips Media reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the Vips Media website.

10. Legal Compliance:

    • This refund policy complies with the local laws and regulations where Vips Media operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.